Legal / purchases

Refund policy

Effective 30 August 2026

Travel briefs are delivered as immediate, view-only web access and scenic backgrounds are delivered as digital downloads. Please review the product description, access method, scope and licence before purchasing.

When we will help

Contact us if you were charged more than once for the same order, cannot access the purchased guide or files, received materially incomplete content, or believe the product was materially misdescribed. We will first attempt to correct the access or delivery issue and will issue an appropriate refund when the issue cannot be resolved.

Change-of-mind requests

Because digital content can be accessed immediately, change-of-mind refunds may be limited after successful access or download. Requests are reviewed fairly based on access status, the reason given, platform rules, and applicable consumer law.

How to request support

For payment, order, or refund support, contact Link support from your receipt or order record. When practical, submit the request within 7 days and provide the purchase email, order reference, and a short description through that private support channel. Never send full card details.

For account or file-access help, email xiaoyingchen0829@163.com. Include the receipt email and a short description of the issue, but never send a password or full card details by email.

Applicable rights

This policy does not limit mandatory consumer rights or refund rights provided by the payment platform or applicable law.