Legal / purchases

Refund policy

Updated 12 September 2026

Travel guides are now free to read. Optional reader tips support the research and do not purchase access or a promised service. Scenic backgrounds remain paid digital downloads; review their product description, scope and licence before purchasing.

Optional tips and earlier guide orders

If a tip was accidental, duplicated or for an unintended amount, contact us using the payment receipt details. We review the circumstances and the payment provider's process. Previous guide purchases remain supported; making the current guides free does not remove any rights attached to an earlier order.

When we will help

Contact us if you were charged more than once for the same order, cannot access previously purchased content or files, received materially incomplete content, or believe a purchased product was materially misdescribed. We will first attempt to correct the access or delivery issue and will issue an appropriate refund when the issue cannot be resolved.

Change-of-mind requests

Because digital content can be accessed immediately, change-of-mind refunds may be limited after successful access or download. Requests are reviewed fairly based on access status, the reason given, platform rules, and applicable consumer law.

How to request support

For payment, order or refund support, use the support contact shown on your receipt. For purchases sold through Link, contact Link support. When practical, submit the request within 7 days and provide the receipt email, order reference and a short description through that private support channel. This suggested timeframe does not limit applicable rights. Never send full card details.

For account or file-access help, email xiaoyingchen0829@163.com. Include the receipt email and a short description of the issue, but never send a password or full card details by email.

Applicable rights

This policy does not limit mandatory consumer rights or refund rights provided by the payment platform or applicable law.